Shipping of the order from www.ivacreation.com is safe, secure, and hassle-free. Every package of the product purchased from www.ivacreation.com will reach your doorstep in a durable condition.
Delivery Time:
For Local (UAE) Customers, 7 days after the successful purchase.
For International Customers, 14 days after the successful purchase.
PS: Shipping can be delayed due to the current COVID-19 Situation.
Shipping Charges:
We ship all orders through trusted courier partners and are chargeable depending upon the destination country. The same shall be added in the checkout process on the billing and shipping information page.
Import Taxes and Duties:
We ship the products from Dubai after completing all export documentation, however, all shipments undergo custom clearance in each destination country. The custom clearance team of our courier service will complete all custom clearance formalities and if the customer is liable to pay any import duty and taxes the same shall be informed by the courier service team to the customer before delivery. Customers need to pay such an amount before taking the delivery. It is thereby advised to all our customers to check their country import rules, duties, and taxes before placing the order.
Delivery to Identified Person
The customer has to enter the correct details of the Consignee / Recipient Name (as it is stated in their photo identification that is approved by the Government) with complete Address, nearby landmark, postal code, and contact number for hassle-free delivery.
As the product reaches the destination, at the time of delivery, the recipient will have to provide any of the government recognized below identity proofs or address proof to collect the product:
We make sure that delivery is made with the help of the courier agent after checking the identity proof of the recipient and the courier agent confirms the same. To make sure that the delivery is safe and secured, the courier agent will note down details of the recipient’s identity proof. During this process, the receiver is expected to cooperate with the agent by providing original copies of identity proof.
If at all the recipient is unavailable during the time of delivery, Courier Company will try to make 3 attempts to deliver the product. In case you are still not reachable/ available, the same will be returned to our office from where the product has been dispatched (Dubai).
In case the customer does not accept the delivery the return shipping charges along with Import duty in Dubai will be borne by the customer and the same shall be deducted from the customer’s amount. So please make sure of your availability during the delivery of the shipment.